FAQ Kempa

You can find printable gift vouchers for the Kempa online shop via the menu under "Specials" or simply here.

The value of the gift voucher can range between €15 and €500. You can choose from seven different purchase values and four different designs for your voucher.
We regularly publish promotional vouchers via our newsletter, social media channels, or directly in our shop. These promotional vouchers are always limited in time and only available while stocks last.

Please note that voucher codes, gift vouchers, and bonus points cannot be combined with each other.

Please always wash printed textiles inside out at max. 40°C and do not spin dry. For the sake of the environment and of course your textile product, fabric softeners and bleach are best avoided. Do not put in the dryer, as the heat in the dryer may damage the print. Do not iron directly on the print; it is best to iron inside-out on a low heat setting. 

If you follow these care instructions, you will be able to enjoy your printed textile for a long time to come!

You can return unworn items within 14 days. Use the return documents, which you can either fill out, download, and print in your customer account or download here as a blank form.

Step 1
Pack the items in the package, include the corresponding return slip, and attach the appropriate DHL label to the outside of the package. This ensures your return is sent to the correct address – free of charge within Germany.

Step 2
You can drop off the package at DHL parcel shops and Packstations. Please keep the return receipt until we confirm your return. You can find return locations near you here.

Step 3
Once the package has arrived, we will refund the purchase amount as quickly as possible to the payment method used for your order.